Lisa Boisvert

2023 Photo by Mikki Ansin

Lisa Boisvert partners with executive teams to optimize the results of their process improvement, strategic planning and organizational transformation work. Since founding Business Centered Learning, LLC in 1999, she has worked with a wide variety of industries and businesses, including health care, power generation, banking, data analytics, food production, vaccine manufacturing, PLM software development, philanthropy, and fast-food franchising. She is author of the book, Reflections on Hoshin Planning: Guidance for Leaders and Practitioners, CRC Press.

Boisvert’s service delivery model is designed to build self-sufficiency in her client organizations, building knowledge and skills in high-performers who can carry the results of successful interventions forward over time. She sometimes works on her own with executives and implementation teams, and when needing to scale brings together a team of experts from her network to join her in providing services. In both cases, the goal is to leave the organization more able than when she began supporting them.

Prior to forming Business Centered Learning™, LLC, Boisvert served as general manager for the training and consulting division of GOAL/QPC, publisher of The Memory Jogger II and the white paper “Strategic Planning Using Hoshin Kanri.” Earlier, as the company’s research director, she facilitated the collective work of leaders from around the world in the application of Process Improvement and Hoshin Planning to manufacturing, healthcare, and financial services industries. Her time with these early practitioners, progressive executives, and quality experts like W. Edwards Deming and Yoji Akao continues to inform her work today.

Boisvert served as Adjunct Faculty for Boston University’s Graduate Certificate Program in Project Management, delivering top-rated classroom instruction in project management and quality improvement.

Representative Client List

For Strategic Planning, Leadership Team Development, or Change Management

Berry Construction, Biogen, Community Hematology Oncology, CVS Health, Dana Farber Cancer Institute, Duke University Health System, Dunkin’ Brands, Gerber Scientific, Health Dialog Analytic Solutions, Mass General Hospital, Merck Vaccine Manufacturing, NV Energy, Partners HealthCare, Prisma Health, Telcordia Technologies.

For Process Improvement Training and Facilitation

ArchCare, Atlantis Paradise Island, Bank of America, Barber Foods, Burton Snowboards, Carlisle Construction, Centers for Disease Control, Comverse, First Data Merchant Services, Internal Revenue Service, Federal Reserve Bank, HealthPlus, Holy Spirit Hospital, Laatukeskus, Lammico, Lincoln Labs, Loretto Health Systems, MetLife, New York Health and Home Care, Northeast Foods, Rockland Trust Company, Sanmina, Sun Life Financial, Weiler Corporation

Education and Certifications

Boisvert holds a B.S. in Business Administration from Boston College and an Ed.M. in Adult Learning and Organizational Development from Boston University

Prosci Certificate
  • Prosci® Certified Change Practitioner (2022)
  • GOAL/QPC, certified instructor “The Seven Creativity Tools”
  • MartinTate, LLC, certified instructor in “Creating Successful Projects”
  • GOAL/QPC, certified consultant in Hoshin Planning
  • GOAL/QPC, certified instructor “The Seven Quality Control Tools”
  • Harvard University, graduate studies in qualitative research methodologies with Joe Maxwell
  • University of Massachusetts Lowell, graduate studies in community psychology with Anne Mulvey

Representative Speaking Engagements

  • 2021 GBMP, 17th Annual Northeast Lean Conference, “Hoshin Planning: Tools and Practices for Re-Engaging with Our Strategic Priorities”
  • 2019 Shingo Institute, Manufacturing Summit, “Hoshin Planning for Enterprise Alignment”
  • 2018 Shingo Institute, Financial Services Summit, “Enterprise Alignment and Hoshin Planning”
  • 2017 American Society for Quality, 2017 World Conference on Quality, “Hoshin Planning for Inviting and Managing Change”